Role
: Desktop Support Administrators
Location
: Rochester, MI
Duration
: 6Months+
Experience
: 8+ yrs
Citizen/GC
is priority
JD:
Installs,
modifies, and makes minor repairs to personal computer hardware and software
systems, and provides technical assistance and training to system users, and
troubleshoots problems with desktops equipment and printers.
- Provide
helpdesk support
- Create,
manage and disable/delete user network accounts.
- Manage
network file share security, including user and group access to files and
folders.
- Installs
hardware and peripheral components such as monitors, keyboards, and printers
for users.
- Inspects
personal computer equipment and printers upon receipt from manufacturing
before installing at user’s work area.
- Loads
specified software packages such as imaging operating systems, client
applications into computer; enters commands and observes system functions
to verify correct system operation.
- Responds
to client inquiries concerning systems operation and diagnoses system
hardware, software, printer and/or operator problems.
- Recommends
or performs minor remedial actions to correct problems.
- Coordinates
activities with help desk or network services.
- Provides
updates, status, and completion information to manager, problem request
tracking system, and/or users, via voice mail, e-mail, or in-person
communication.
- Replaces
defective or inadequate software packages; refers major hardware problems
to service personnel.
- Follows
corporate technical, validation and change control standards and
procedures.
- Assists
IT management in developing desktop standards and evaluating new
equipment.
Other Info:
Computer
Skills: To perform this job successfully, an individual should
have advanced knowledge of current Microsoft Windows Operating Systems,
Microsoft Office Products, industry standard personal computer and printer
architecture and basic knowledge of networks. Key skill sets include: Windows
7, Office 2010, Microsoft System Center, and SharePoint.
Soft
Skills: Ability to learn new technology quickly and work
independently.
Certificates
and Licenses: Driver’s license required and A+ and Microsoft
certification desirable.
ArimaaForce LLC
USA & India
resumes@arimaaforcellc.com
